Return Policy
We want customers to feel comfortable shopping with Gracenuineโข. If you are not satisfied with your purchase, you may request a return under the conditions described below.
Return Eligibility
Items may be eligible for return if:
โข The request is submitted within 30 days of delivery
โข The item remains unused and in original condition
โข Packaging and included accessories are returned when possible
Certain products may not qualify for return due to hygiene considerations, customization, or final-sale status.
How to Request a Return
To begin the return process, please contact our support team and provide:
โข Your order number
โข The item you wish to return
โข A brief explanation of the reason for return
Once reviewed, our team will provide return instructions if the request meets eligibility requirements.
Refund Processing
After the returned item is received and inspected, eligible refunds will be issued to the original payment method.
Processing times may vary depending on payment providers or financial institutions.
Original shipping costs may not be refundable unless the return is related to a confirmed fulfillment error.